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Roles and Responsibilities

    • Patients’ medical conditions will be managed according to the highest standards.

    • Patients’ will be treated with courtesy and consideration by all of our staff.

    • Patients will receive appropriate information about their condition and treatment.

    • The Practice will endeavour to educate patients on health care matters whenever possible.

    • Patients with problems which are considered urgent on medical grounds will be seen the same day.

    • Patients will be provided with information regarding services available within the Practice via the Practice leaflet and notice board.

    • If we give you professional help and advice – please act on it.

    • Patients should attend their appointments at the arranged time.  If this is not possible they should inform the surgery as soon as possible.

    • Appointments are for one person only.  Additional appointments should be made for more than one person.

    • Requests for non urgent help and advice should be made during surgery hours only.

    • Patients’ should realise that home visits are made at the doctor’s discretion.

    • Requests for treatment/visits at night or weekend should only be made for true emergencies.

    • We ask the patients to treat the doctors and staff with courtesy and respect.

    • Many problems can be solved by advice alone. Do not always expect a prescription.

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