PRESCRIPTION ORDERING CHANGES - From 21st September 2020 you will have to order repeat medication directly via your GP practice, not via your pharmacy or medical equipment supplier. You can order in the following ways: online via Patient Access, by email to , by dropping the request at the surgery or via post.  If you can’t order by these means and don’t have a family member, friend or carer able to order for you, please contact us.

Please note this only affects the ordering of your prescription. When you order your repeat prescription directly through your GP practice, your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if you currently receive this service.

Roles and Responsibilities

    • Patients’ medical conditions will be managed according to the highest standards.

    • Patients’ will be treated with courtesy and consideration by all of our staff.

    • Patients will receive appropriate information about their condition and treatment.

    • The Practice will endeavour to educate patients on health care matters whenever possible.

    • Patients with problems which are considered urgent on medical grounds will be seen the same day.

    • Patients will be provided with information regarding services available within the Practice via the Practice leaflet and notice board.

    • If we give you professional help and advice – please act on it.

    • Patients should attend their appointments at the arranged time.  If this is not possible they should inform the surgery as soon as possible.

    • Appointments are for one person only.  Additional appointments should be made for more than one person.

    • Requests for non urgent help and advice should be made during surgery hours only.

    • Patients’ should realise that home visits are made at the doctor’s discretion.

    • Requests for treatment/visits at night or weekend should only be made for true emergencies.

    • We ask the patients to treat the doctors and staff with courtesy and respect.

    • Many problems can be solved by advice alone. Do not always expect a prescription.

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