Appointments

These are released at 8am every morning

Telephone 01229 822205

Urgent appointments with a doctor can be made for the same day but may not be with the doctor of your choice and may mean waiting until the end of the surgery until a doctor is available.

When you ask for an urgent appointment, please be prepared for the receptionist to ask you some brief details of the problem as instructed to them by the GP, to determine the degree of urgency and the most appropriate response.

Requests for urgent appointments may be assessed first by a GP at times of high demand. 

To request a routine appointment:

• book online via the link at the top of this page
• use our appointment request form, Monday to Friday 8am to 6.30pm. We will respond within 24 hours during our opening times
• phone us on 01229 822205, Monday to Friday from 8am - 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Appointments can be booked up to 3 months in advance.

When you book an appointment you are normally given a 10 minute appointment. The doctor or nurse may ask you to book a double appointment so this will enable them to spend more time discussing your problem or condition and is nothing to worry about.

When you book your appointment it is for you to see the doctor so please do not ask for a friend or relative to be seen at the same time as we will have to refuse.

Telephone Calls

The doctors and nurses are available to speak to over the phone. If you want to speak to the doctor or nurse please check with the receptionist to arrange the most suitable time. 

We are able to offer evenings and weekends clinics as part of our Enhanced Access offered to all of the Barrow practices. These are held at the Alfred Barrow Health Centre but are also sometimes available from other local practice premises. 

We have a variety of clinicians available during these clinics such as, GP's, Nurses, Physiotherapists, Social Prescribers, Pharmacists, Paramedics. 

Please call reception if you would like to book something during our enhanced access clinics. 

If you are housebound and need to be reviewed by the practice, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10.30am so that the practice has enough notice to be able to accomodate this and arrange a suitable time to visit.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01229 822205, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone (for both male and female patients)
• if you need an interpreter
• if you have any other access or communication needs

Due to the number of patients failing to attend their appointments this may mean that you may not be able to see the doctor on the day that you wish to.

In an attempt to try and resolve this the practice has developed the following policy:

If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know. If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.

We are an accredited training practice and for many years have been involved in the postgraduate training of fully qualified doctors who wish to enter the specialty of general practice. You may on occasions be asked for permission for your consultation to be video recorded. This is entirely your choice.