Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. Please see information under ''Official Complaints'' section.
Practice Feedback
Official Complaints
Making a Complaint
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.
In any event, this should be: Within 12 months of the incident, or within 12 months of you discovering an incident.
If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority.
What we do next
We look to settle complaints as soon as possible.
We will acknowledge receipt within 3 working days, and aim to have looked into the matter within 10 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.
Please send your written complaints addressed to:
Chloe Lowe, Practice Manager, Atkinson Health Centre Practice, Alfred Barrow Health Centre, Barrow-in-Furness, Cumbria, LA14 2LB
Alternatively, they can be sent via email to the practice email account of Lscicb-mb.gp.a82062@nhs.net addressed to the Practice Manager.
You can also complain verbally to the Practice Manager by requesting a call back through reception however please note, this call would be returned at the earliest opportunity and may not always be the same day depending on availability.
If you are Dissatisfied with the Outcome
Health Ombudsman
https://www.ombudsman.org.uk – to download a complaints form
Lancashire and South Cumbria Integrated Care Board
LSC Integrated Care Board :: Patient experience (comments, compliments, concerns and complaints)
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
NHS Friends and Family
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Friends and Family Testing
In October 2023 the practice received the below Friends and Family testing results
Good - 26
Very Good - 163
Poor - 2
Very Poor - 1
Dont Know - 1
Neither Good or Poor - 5
In January 2024
the practice received the below Friends and Family testing results
Good - 26
Very Good - 163
Poor - 2
Very Poor - 1
Dont Know - 1
Neither Good or Poor - 5